Staff

Mission & Vision

Mission: Create and support one-to-one mentoring relationships that ignite the power and promise of youth.

Vision: All youth achieve their full potential.

Purpose

Purpose of this function: The Mentoring Relationship Specialists provide customized support, coaching, supervision, and engagement to all match parties to ensure that matches build strong, enduring relationships focusing on child safety, positive youth development outcomes and a fulfilling volunteer experiences for Bigs.

Responsibilities

Mentoring Relationship Responsibilities:

• Introduce and continually assess and coach the match relationship through contacts and surveys with a focus on child safety, match relationship development, positive youth development and volunteer satisfaction.  
• Guide the match in achieving positive outcomes for the youth and transition the match to closure and re-engagement when appropriate.
• Promote intentional individual and group match activities to foster a strong match relationship and increase positive youth outcomes. 
• Increase volunteer engagement and affiliation with the agency through individualized recognition, annual events, and re-engagement strategies.
• Supervise Site-Based Programs as assigned.

Program Expectations:

• Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child and a successful and satisfying experience for the volunteer. 
• Ensure accurate documentation is completed in database according to BBBSA Standards and Agency policies & procedures.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Work with strategically identified external partners (i.e. Schools, community centers, service clubs, corporations, etc.) to build relationships for youth referrals and family resources.
• Staff recruitment booths/tables, match activities and agency events.
• Share potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian. 
• Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children.  
• Be an ambassador for BBBS by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.

General:

• Attend required meetings.
• Attend and assist in agency events as scheduled.
• Establish and promote positive communication among all team members of BBBS to increase collaboration and reduce inefficiencies.
• Always represent BBBS in a professional manner, providing courteous service to both internal and external constituent and presenting a positive image of BBBS.
• Abide by BBBS policies and practices.
• Complete other duties as assigned.

Evaluation of Performance

Performance will be evaluated based on meeting the requirements of the job description; meeting performance metrics and other quality indicators established for this position; working effectively in a team environment; and demonstrating the values of Big Brothers Big Sisters of Cumberland & Salem Counties.

Physical demands/Work Environment

• Must be able to work proficiently with computers and other office equipment.
• Required to travel. May include some travel to attend conferences and meetings, etc.  Travel is generally within Cumberland & Salem Counties.
• Must be able and willing to work evenings and weekends as required by agency.
• Must have reliable transportation.  Drivers of privately-owned vehicles must have valid driver’s license and meet state required automobile insurance minimums.  
• Must be able to pass a background check consisting of National Sex Offender, Criminal History and driving check.
• Must have the ability to lift at least 30 pounds.

If you are interested in applying, please email agency@southjerseybigs.org. Please no phone calls!